Frequently Asked Questions

We are a nonprofit that helps patients reverse wrongful health insurance denials at no cost. We work with you to build strong, documented appeals and stay with you every step of the way: from initial review through regulatory escalation when necessary.

Yes. Our denial support is a zero-cost public service for patients. We are a 501(c)(3) nonprofit and do not charge patients for our services.

Our work is made possible through generous philanthropic grants and individual donations.

We help with a wide range of denial types, including denials for medical procedures, treatments, medications, emergency care, mental health services, and more. Our capacity is limited, and we restrict the exact situations we can support as a result. Please refer to our intake platform to see the medical situations we currently support.

We start by reviewing your denial situation and the documentation you have. We then assess how we can best help and build a comprehensive appeal on your behalf. We use our knowledge of insurance regulations, medical records analysis, and our specialized software to construct the strongest possible case.

Yes, we develop machine learning tools to assist our experts, but we always keep humans at the center of our work. Our AI tools help us analyze regulations, medical literature, and clinical policies more efficiently, but real people review every case and make every decision. Your personally identifiable information never gets input into third-party AI systems.

Click any of the 'Get Help' buttons on this site to be directed to our intake platform. Share your denial situation, and we will review what you are dealing with and let you know what we will need to help you.